Shipping destinations:

• We ship both locally within the United States and worldwide.

Shipping times:

• Depending on the volume of orders, specific item ordered, custom detailing requests, and the fact that each item (and the metals used) is hand made, please allow for anywhere between 3 - 8 weeks for fulfillment of your order.
• Depending on the number of orders that the smith has, there could be delays on more complicated pieces. We kindly ask for your patience and to reach out to us if you have not received your order after the estimated time has passed.
• We do have a ready stock of standard pieces that have been pre-forged by the smith. If you would like an item with no custom specifications, it may be possible for us to fulfill your order within 3 - 5 days of ordering. Drop us an email with your order number and we will notify you with regards to the availability of that specific accessory!

Shipping cost:

• We offer free shipping via First Class mail within the United States.
• International orders of above $200 will receive free shipping.

To showcase our faith in the quality of our products, and to adhere to our standards of customer satisfaction, we ask that our customers contact us immediately should any issue with our products arise. You must email us within 14 days of receipt of the item with pictures of any damage or issues regarding the product.

Once we have reviewed the images and determined that the product is defective or of unsatisfactory quality, we will replace the item and/or work with you to ensure you receive an item that you are completely satisfied with.

Refunds are only offered if a replacement is not available as the smith is paid in full at the time of production for both his time and allocation of materials. 

If you have ordered a wrong size in error and would like a new size to be sent to you, please note that there will be a reforging fee (that depends on the piece to be reforged) that ranges from $15 - $85.

Please direct any manner of inquiries to info@hatanosen.com

We are in the office from Monday to Friday, 8 - 5:30 CST! We do not work on the weekends, so any messages received during that time will be answered first thing on Monday.

If you have selected the "Custom Engraving" option on a piece that has it available, please make sure to send us your order number and engraving request (in a simple black and white graphic) of exactly what you want engraved on the item to info@hatanosen.com

Any items ordered with the custom option but without the aforementioned email will be created but not shipped pending engraving until such an email is sent to us. 

Due to the high volume of custom orders that we receive, do note that we do not send reminders. Please ensure that your request is submitted in a timely manner so that your order will arrive within the estimated delivery timeframes. 

Once an order comes in,

     - We relay the information directly to the smith

     - The smith begins production of the order 

     - Once completed, the order is placed into a shipment that is scheduled to leave the forge once a month

     - The shipment is sent to our location in Austin, Texas

     - We perform quality control and packaging before sending it to your indicated address. This is when you will receive an email notification letting you know that your order is ready for shipping.

As mentioned in our Shipping & Delivery section, each piece is crafted by hand and from scratch. As such, estimated fulfillment times generally range from 3 - 8 weeks as the item has to be first made in the smith's forge before being sent over to the United States.

If you have any questions or concerns, please reach out to us at info@hatanosen.com

If you wish to cancel your order, you must submit the cancellation request to our email address (info@hatanosen.com) within 24 hours of placing your order, as orders are unable to be cancelled once the smith has allocated materials and begun work on the piece.

In addition, please note that orders specifying custom designs (engravings or special sizes etc.) are not able to be refunded or cancelled. If you order an custom engraving but fail to submit an engraving request to us, your order will be placed on hold indefinitely until a request is submitted. As the piece will be created and held pending an engraving, such orders will not be eligible for cancellation or a refund.

If you have ordered a wrong size in error and would like a new size to be sent to you, please note that there will be a reforging fee (that depends on the piece to be reforged) that ranges from $15 - $75. Simply send us an email at info@hatanosen.com, and we will take care of your request.

Our company was originally founded in Japan by graduates from 上智大学. Since then, one of our team members has moved to Austin, Texas in order to handle operations within the United States. As such, you will be receiving packages from his location. 

Please note that while our ship from location is in Austin, we are still a foreign LLC.

Due to the onset of COVID19, international logistics operations have slowed significantly. As such, we ask for your patience as we continue to navigate this abnormal situation. We can guarantee that all orders will be fulfilled, but some additional time will be needed.

In addition to this, all items that arrive at our offices in Austin will be properly disinfected before being sent out to our customers.