The Hatano Sen crew have created the only piece of jewelry I’ve ever owned that feels like it was crafted just for me. The quality is amazing, especially for the price. I haven’t had any issues but I reached out to them to ask questions about the piece before ordering. They responded extremely quickly and offered to answer any additional questions for me. I’m extremely impressed with their customer service, shipping and handling times, and of course with the craftsmanship and effort poured into this piece of jewelry. I HIGHLY recommend doing an order with them!
Love this magatama, but the little clip connecting it to the chain has bent and caused the pendant to fall off the chain already. I recommend removing this piece and just looping the cord through the magatama hole.
A small but intricately done piece. The metal used is not simply a formed sheet, but has the folded pattern as well; which was totally unexpected in this piece. Really stoked on it.
The ring and necklace look way nicer in person. The wait was about 3 weeks but was well worth it, if I am looking to buy something else I'd more than willingly come back.
I love it. It has an amazing weight to it. I wish i couldve sized up a bit so i can have it on my middle or index finger, but i am no position to complain. This is a companion for live
Update: after my original review, customer support reached out to make things right. I already knew they were all unique due to being handmade so quality could vary; & apparently the first one i got was just kind of a dud. They got ahold of the factory and got some pictures sent over to verify a replacement one prior to sending it out. The 2nd one being even bigger/ more robust than my old one even! I'm not one to shy away from admitting i was wrong; or to not give praise where it's deserved. They stepped up big time & exceeded the standards I previously had for them. Love the new benkei & can now happily retire my old one.
The new boxes though, those..... are fragile. But we aren't buying these for the containers they come in am I right?
Overall; great bracelet & shockingly even greater customer support. See you guys again in 3-5 years when this one heads towards its retirement!
The benkei is great. Too quality, looks great. I had custom engraving done and the communication during the process and end result are great. I love it.
Outstanding product...love the excellent quality...definitely will order again from Hatano Sen
This is my fourth item from Hatano Sen, and all four were great! The lead times could be a bit long, but the items are certainly worth the wait.
Love the pendant and the inscription that I had done on it. It's got a nice weight to it, and I got it with the metal chain which is ok. My plan was to hang it on a longer silver chain I already had. I had read reviews about the clasp that connects the pendant to the chain being flimsy and weak. And as soon as I received the pendant, I saw this is true and then some. So took it to a jeweler who made a clasp for it. I love the pendant. It's great. But it's just sad that little clasp is trash.
I was looking for a high quality wearable gift. I didn't care for luxury brands or something mass-produced, just a clean, unique pendant. I really appreciate that these are handmade and not overly complicated or shiny. Sometimes natural products are far more meaningful than precious minerals, and the result looks great and stands out in person.
The Musashi is a wonderfully crafted ring with a lovely weight to it. It feels amazing on my finger and I find it personally suits slimmer fingers more than thicker fingers.