Hashira pendant did not come with the necklace I ordered
Hi Collin!
Thank you for reaching out to us about this. Could you email us at info@hatanosen.com with your order number so we can take care of this for you?
Best,
Hatano Sen
It's very nice the only thing it came with chip damaged other than that it's awesome
The necklace looks nice, but there we’re noticeable grind marks on it, as well as different discoloration. I’m not sure if the discoloration is normal or not, but it is noticeable in the necklace along with the grind marks.
Hello Carrie!
Thanks for reaching out to us about this. While marks and small imperfections are to be expected as each item is made by hand, it sounds like you might have received a pendant that doesn't match our quality control standards. Could you please reach out to info@hatanosen.com with pictures of your item so we can discuss getting you a replacement?
Best,
Hatano Sen
My son loved his bracelet. The details were beautiful. From the bracelet to the box!! Thank you!!
Wonderful ordering, shipping, and custom engraving process, and I love the bracelet and the box it came in. However, the metal was tarnished and lightly scratched in some places so I can't give 5 stars.
Yes the quality of the chain itself is lacking but the pendant is extremely nice and I would highly recommend getting an engraving.
Like they said, it did take almost two months to arrive, but it was worth it. Exactly as ordered and pictured. Perfect length, and the pendant is beautiful. Got the non-stainless version so well see how it go holds up
Turned out to be my friend's favorite Christmas present this year! Thank you, Hatano Sen!
I think I saw this company on Instagram and instantly decided I needed one of their rings. The MUSASHI is probably my favorite ring right now and will be for a while. Lightweight and looks super clean. 10/10
My partner was amazed at the quality and expertise put into his Musashi ring. From the forging to the engraving, everything about this ring was perfect.
Absolutely beautiful bracelet and quality craftsmanship. The wait was worth it.
The Hashira with an engraving turned out wonderfully and feels unique and worth the price. My one issue was that I asked for a black leather rope for the pendant which results in a bail being put on. The bail, however, was put on in a way that would prevent the face of the hashira with the engraving to face the front. So I had to go add a ring to the pendant myself
Great work! My only complaint is that the necklace is short and not very strong.
My products were amazing. They came right before the holiday weekend. Everyone loved it. The only reason why I gave it a 4/5 was because most of the custom bamboo boxes that came with the product were damaged. I would really give it a 4.5/5 instead of a 4.
Hey David!
Thank you for reaching out to us about this and for your kind words. From what we understand, carriers have been less careful with delivering and handling packages due to the high volume of packages that they are seeing. It definitely seems that USPS mishandled your packages which led to damage on the boxes.
While we are glad that you love your items, we would love to make it right. Drop us an email at info@hatanosen.com and we can discuss either getting you a discount code for future use or for a refund on the box cost.
Best,
Hatano Sen
I bought a ring for my grandson & although it took awhile to get to him, he loved it & wears it everywhere.