Contact Us

Please direct any manner of inquiries to info@hatanosen.com

We are in the office from Monday to Friday, 8 - 5:30 CST! We do not work on the weekends, so any messages received during that time will be answered first thing on Monday.

We are committed to maintaining a respectful and professional environment that reflects the refined values of Japanese culture. Inspired by the spirit of omotenashi—the art of selfless hospitality—and the emphasis on reigi (courtesy) and wa (harmony), we expect all interactions to be conducted with genuine respect and consideration. We believe that a positive shopping experience is not only built on quality products but also on the mutual respect that underpins every exchange. Our team strives to embody these time-honored principles by ensuring that every customer interaction is courteous and constructive.

In keeping with these values, please note that any manner of communication that fails to meet our standards of politeness, uses profanity, or descends into rudeness or insults will not be engaged with. Whether through email, live chat, social media, or other channels, attempts at disrespectful communication will be met with silence, reflecting our commitment to maintaining a harmonious environment. We appreciate your understanding and cooperation as we uphold these ideals, blending modern service with the graceful traditions of Japanese culture for a truly respectful and delightful shopping experience.