It came in great shape nothing broke on the way. So it pretty good.

Love 縁結

I’ve ordered several things from Hatano Sen and this is by far one of my favorites so far. I recently ordered this charm along with one other for someone I was close to. I believe that they will, and are, helping us on our journeys through life. The craftsmanship and meaning are beautiful. I love it and carry it with me everywhere and it’s exactly what I need at the moment. I appreciate and am grateful for all of the hard work that goes into these high quality products. I plan to buy many more in the following weeks. Many many thanks to the team.

Original message: I ordered two of these, one for myself and one for my girlfriend. They finally arrived today and I was very excited. The custom boxes are very nice. When I opened each up I was pleasantly surprised. The metal was very nice. Yet, there was a huge problem with one of them. The print on the metal was very crooked as showed in the photo I have included. Having ocd it makes it very hard to look at. The second one was a lot better and I don’t really have a problem with it. I am disappointed and I’m not sure what to do.

New Message: The people at Hatano Sen responded very quickly to my email and my review and are resolving the problem. I did not expect the customer service to be that fast! I am very appreciative and I look forward to ordering more from this company. Thank you so much!

Love 縁結