Customer Reviews
Original message: I ordered two of these, one for myself and one for my girlfriend. They finally arrived today and I was very excited. The custom boxes are very nice. When I opened each up I was pleasantly surprised. The metal was very nice. Yet, there was a huge problem with one of them. The print on the metal was very crooked as showed in the photo I have included. Having ocd it makes it very hard to look at. The second one was a lot better and I don’t really have a problem with it. I am disappointed and I’m not sure what to do.
New Message: The people at Hatano Sen responded very quickly to my email and my review and are resolving the problem. I did not expect the customer service to be that fast! I am very appreciative and I look forward to ordering more from this company. Thank you so much!
Hello Jacob!
Thank you for reaching out to us about this. We've since responded to your email that you sent in today and will be getting you a replacement. We appreciate you giving us the chance to make this right!
Best,
Hatano Sen
Love 縁結
Looks just as good in person, even more so. Highly recommend buying!
The two omamori I ordered arrived in beautiful boxes and really wonderfully made. The workmanship is lovely! I definitely recommend this company.
The quality of these are really good and I'm really happy with how the Damascus turned out, I've bought 3 things from here and I'll probably continue to buy things. I might order another pendant because the one I received was pretty dull and the Damascus was hard to see, but the two Omamoris turned out amazing.
Customer Reviews
Original message: I ordered two of these, one for myself and one for my girlfriend. They finally arrived today and I was very excited. The custom boxes are very nice. When I opened each up I was pleasantly surprised. The metal was very nice. Yet, there was a huge problem with one of them. The print on the metal was very crooked as showed in the photo I have included. Having ocd it makes it very hard to look at. The second one was a lot better and I don’t really have a problem with it. I am disappointed and I’m not sure what to do.
New Message: The people at Hatano Sen responded very quickly to my email and my review and are resolving the problem. I did not expect the customer service to be that fast! I am very appreciative and I look forward to ordering more from this company. Thank you so much!
Hello Jacob!
Thank you for reaching out to us about this. We've since responded to your email that you sent in today and will be getting you a replacement. We appreciate you giving us the chance to make this right!
Best,
Hatano Sen
Love 縁結
Looks just as good in person, even more so. Highly recommend buying!
The two omamori I ordered arrived in beautiful boxes and really wonderfully made. The workmanship is lovely! I definitely recommend this company.
The quality of these are really good and I'm really happy with how the Damascus turned out, I've bought 3 things from here and I'll probably continue to buy things. I might order another pendant because the one I received was pretty dull and the Damascus was hard to see, but the two Omamoris turned out amazing.