My order is only partially filled due to incorrect crafting of a second pen. The Fountain pen I received is gorgeous. The box it came in cheapens the look of the pen. In the photo there's a red velvet lined box. I received the pen in a box with a plastic liner that the pen doesn't fit in.
Didn’t purchase this one but got a custom pen. Constant communication and updates on progress. Get comments regularly on use!
The fountain pen is beautiful and everything I was expecting it to be. However, I was disappointed with the packaging for such an elegant item. It is a pen I am gifting to a dear friend and I had hoped that it would look stunning in it's orginal package. The pen did not sit snuggled or secured in the box and the box itself does not stay closed.
Hello Heather!
Thank you for taking the time to leave a review. We are pleased to hear that you love the pen, but are very sorry that the packaging was not up to your standards. We have relayed your concerns to the smith and will be ensuring that this does not happen again.
If there is anything we can do for you or to make it right, please reach out to us at info@hatanosen.com!
Best,
Hatano Sen
I bought this to be able to write my first novel with and it’s already a great tool. I keep it with me everywhere. You can tell they put their whole heart and soul in it because of the details on the pen. I’ll have it as a family heirloom, since it is my first experience with writing a full novel with hopes that it will succeed. I appreciate the fine craftsmanship at Hatano Sen to be able to help with that goal.
My order is only partially filled due to incorrect crafting of a second pen. The Fountain pen I received is gorgeous. The box it came in cheapens the look of the pen. In the photo there's a red velvet lined box. I received the pen in a box with a plastic liner that the pen doesn't fit in.
Didn’t purchase this one but got a custom pen. Constant communication and updates on progress. Get comments regularly on use!
The fountain pen is beautiful and everything I was expecting it to be. However, I was disappointed with the packaging for such an elegant item. It is a pen I am gifting to a dear friend and I had hoped that it would look stunning in it's orginal package. The pen did not sit snuggled or secured in the box and the box itself does not stay closed.
Hello Heather!
Thank you for taking the time to leave a review. We are pleased to hear that you love the pen, but are very sorry that the packaging was not up to your standards. We have relayed your concerns to the smith and will be ensuring that this does not happen again.
If there is anything we can do for you or to make it right, please reach out to us at info@hatanosen.com!
Best,
Hatano Sen
I bought this to be able to write my first novel with and it’s already a great tool. I keep it with me everywhere. You can tell they put their whole heart and soul in it because of the details on the pen. I’ll have it as a family heirloom, since it is my first experience with writing a full novel with hopes that it will succeed. I appreciate the fine craftsmanship at Hatano Sen to be able to help with that goal.